سياسة الإلغاء والاسترداد
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Free trial
Every new workspace starts with a 14-day free trial. No card is needed, and nothing is charged when the trial ends. Sending messages pauses until you choose a plan; incoming messages keep arriving and your data is kept.
How billing works
Plans are billed monthly in US dollars, in advance, through our payment provider. Extra seats and the AI agent add-on are billed with your plan.
Cancelling
You can cancel at any time from Settings → Billing in the app. Your plan keeps working until the end of the period you have paid for, and is not renewed after it.
Refunds
Payments for a period that has started are not refunded, in full or in part. If you were charged in error, or charged twice, write to us and we will refund the charge.
WhatsApp message fees
Meta bills its WhatsApp message fees to you directly, on your own WhatsApp Business Account. We do not collect or refund them; questions about them go to Meta.
Contact us
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للاستفسارات: hello@etroshly.com